CORPORATE
ONLINE POLICIES
Thank you for visiting www.NorthernLightsCandles.com.
Feel reassured that we strive to make every effort to protect the
security of your personal information while at the same time ensuring
that your personal information is handled in a safe, secure and
responsible manner.
ORDERING
Ordering is easy! Just select the item you are interested in, enter
the quantity you want to order, and press "Add to shopping
basket". When you are ready to check out just click "Checkout"
and enter your billing information. *Orders placed after 3:00PM
EST will be processed the following day.
*We ship Monday through Friday, Regular Business Days.
*Please allow 3-5 business days to process and ship your order.
We will contact you with an e-mail containing your personal tracking
number after your order is shipped.
*If the ordered product is not currently available, you will be
contacted via phone or e-mail for additional instructions.
RULES AND REGULATIONS FOR ONLINE GIFT CERTIFICATES:
(Click
here to see a sample Gift Certificate)
* Online Gift Certificates must be redeemed through NorthernLightsCandles.com.
* If the amount of your Online Gift Certificate does NOT cover the
total order amount, you will need to pay for the remainder of the
purchase with a valid credit card.
* The amount of your Online Gift Certificate must be used in entirety
during a single online purchase session.
* Online Gift Certificates are nontransferable, nonrefundable and
are not redeemable for cash.
* We cannot replace lost, stolen, or misdirected Online Gift Certificates.
* If you have any additional questions, please contact our Customer
Service Department.
* Online Gift Certificates are valid two years from purchase date.
* If you have any additional questions, please contact our customer
Service Department at
.
RETURN POLICY
All NorthernLightsCandles.com products carry a 100% money back
guarantee. If for any reason you are not satisfied with your purchase,
you can return it within 30 days of purchase for a refund, exchange
or credit. Items will be accepted for refund, credit or replacement
only with prior approval and an issued Return Authorization Number
from Northern Lights Candles. Call us at 1-800-836-8797 and inform
us of the circumstance for the return. We will then issue you
a return authorization number and provide further instruction.
The return Authorization Number must be clearly
printed on the outside of the box. The customer is responsible
for freight charges and the condition of the returned item. For
more information about any of our policies please feel free to
call us at 1-800-836-8797 or send an email to
.
DAMAGE CLAIMS
Every effort has been made to ensure that our candles reach you
undamaged. However, if damage does occur, please retain the packing
material for inspection and notify UPS immediately. If damage
does not appear to be the result of the shipping, please call
us for instruction. All damage claims must be made within five
days of receipt of merchandise. A Return Authorization Number
is required to return damaged merchandise. Call us at 1-800-836-8797
and inform us of the circumstance for the return.
PAYMENT
We accept Mastercard, Visa and Discover.
PRICES & DESIGN
All prices and designs are subject to change without notice.
SECURITY
We at Northern Lights Candles protect our customers against unauthorized
disclosures by limiting access only to those of our employees
who need the information to do their jobs. Any information collected
by us is stored in a secure environment.
Our
Website is hosted on secure servers and utilizes 128-bit encrypted
Secure Sockets Layering (SSL), which provides the highest level
of security currently available for secure transactions, to encrypt
all of your personal information before it is transmitted to Privacy
Information
We use information such as your name, e-mail address and credit
card information to fulfill merchandise orders, respond to your
inquiries and to process, deliver and receive payment for your
purchases. NorthernLightsCandles.com will not sell or release
your email address to any other parties. We ask for your email
address and phone number so that we may confirm and keep you informed
of your order's progress and notify you about new products or
services.
OPTING OUT / UPDATES
If you do not wish to receive e-mail from us in the future regarding
special offers, new products and services, please let us know
by sending an e-mail to
Please be sure to include your name and e-mail address.
If you would like to correct or update
any information that you have previously provided, you may contact
us via e-mail at:
or
WEBSITE DESIGN
The overall design of NorthernLightsCandles.com is to provide
a retail outlet for the purchase of Northern Lights Candles products
that may not be readily available at the nearest retailer. We
are always open to suggestions and ideas for improvement. Please
direct any comments/suggestions to
or
COPYRIGHT
This website is Copyright © 1998-2007 Northern Lights Candles.
All rights reserved. No portion of this site may be reproduced
mechanically, electronically, or by any other means, including
photography - without the written permission from the publisher.
Site designed and written by the Northern Lights
Candles Web Team.
Having a problem, let us know:
